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ProcurementsAnskaffelse av kontaktsenterløsning til Lånekassen
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Current phase:
End of competition

Timeline

Announcement

07.11.2026

Deadline to ask questions

07.11.2026

Submission

07.11.2026

Award decision

07.11.2026

Karensperiode

07.11.2026

Standstill period

07.11.2026

Acceptance

07.11.2026

Changes

07.11.2026

About procurement

Title

Anskaffelse av kontaktsenterløsning til Lånekassen

Type

Competition

Regulation

Public Procurement Regulation

Procedure

Open procedure

Description
Place of performance

NUTS code of performance place: NO081 - Oslo

Accepted languages for submissions

Norwegian, English

Framework agreement

This procurement does not involve a framework agreement.

Procurement exclusion groundsAll except voluntary national exclusion grounds
Estimated value

kr 6 000 000

Main CPV

79512000
Call centre

Additional CPV-codes

79510000
Telephone-answering services
72000000
IT services: consulting, software development, Internet and support
32000000
Radio, television, communication, telecommunication and related equipment
64000000
Postal and telecommunications services
79500000
Office-support services
79000000
Business services: law, marketing, consulting, recruitment, printing and security
32524000
Telecommunications system
32542000
Switchboard panels
Innovation

This procurement does not open for innovation.

Contract details

Are you using options in the procurement?

This procurement includes options.

Option type

Years

Title

Opsjon

Description
Prolong period 1

Prolong with 1 year

Prolong period 2

Prolong with 1 year

Prolong period 3

Prolong with 1 year

Can the contract be renewed without a new competition?

This procurement does not have a contract renewal option.

European Union funds

This procurement is not funded with european union funds.

Are you using electronic catalogues?

The tenders of this procurement must not be presented in the form of electronic catalogues or include an electronic catalogue.

Duration

07.11.2026

Selection criteria

Skatt og merverdiavgift

Documentation required from supplier
Type
Other economic or financial requirements
Description
Documentation requirements

Firmaattest

Documentation required from supplier
Type
Enrolment in a trade register
Description
Documentation requirements
eBevis

eBevis may be used in this competition.

The following may be gathered via eBevis:

  • Extended tax certificate via eBevis
  • Company certificate

Award criteria

Weight
Percentage
Type of award criteria
Price
Percentage
30%
Title
Documentation requirements
Type of award criteria
Quality
Percentage
70%
Title
Documentation requirements
Environmental consideration

Procurement attachments

7 Attachments uploaded

Name

Uploaded at

Actions

    • 1. Konkurransegrunnlag Del III Kontaktsenter_LK_2025.docx

      07.11.2026

      Download

    • 2. Bilag Kontaktsenter.docx

      07.11.2026

      Download

    • 3. Bilag 2.2 - Kontaktsenter.docx

      07.11.2026

      Download

    • 4. Databehandleravtale Kontaktsenter.docx

      07.11.2026

      Download

    • 5. Bilag - Databehandleravtale Kontaktsenter.docx

      07.11.2026

      Download

    • 6. Generell Avtaletekst Kontaktsenter.docx

      07.11.2026

      Download

    • 7. Vedlegg 1 Tilbudsbrev Kontaktsenter.docx

      07.11.2026

      Download

About procurer

Official name
Lånekassen
Organisation number
960885406
Email
bano.basri.younas@lanekassen.no
Phone
+47 21496000
Country
NOR
NUTS code
NO081 - Oslo
Postal address
Postboks 191 - Økern
Postal code
0510
City
OSLO
Website
https://lanekassen.no/
Contact person
Bano Basri Younas
Court
Oslo tingrett
Contracting authority type
Body governed by public law
Main activity
General public services