Timeline
Announcement
06.11.2026
Qualification
06.11.2026
Deadline to ask questions
06.11.2026
Submission
06.11.2026
Evt. forhandlinger (start)
06.11.2026
Evt. forhandlinger (slutt)
06.11.2026
Award decision
06.11.2026
Standstill period
06.11.2026
Acceptance
06.11.2026
About procurement
Kundeveiledere
Competition
Utilities Regulation
Negotiated procedure with prior call for competition
Goods and services
NUTS code of performance place: NO081 - Oslo, NO084 - Akershus
Norwegian
The contracting authority reserves the right to award contract(s) without holding negotiations.
There will be a selection of the candidates invited to submit a tender.
Description of selection process- Framework agreement
This procurement involves a framework agreement.
- Framework agreement reopening
Without reopening
- Framework agreement description
- Maximum participants in the framework agreement
- 1
- Ranking
Does not use framework agreement ranking
kr 42 000 000
kr 55 000 000
Main CPV
- 79620000
- Supply services of personnel including temporary staff
Additional CPV-codes
- 79342320
- Customer-care services
- 79952000
- Event services
- Innovation
This procurement does not open for innovation.
Contract details
- Are you using options in the procurement?
This procurement includes options.
- Option type
Years
- Title
Forlengelse
- Description
- Prolong period 1
Prolong with 1 year
- Prolong period 2
Prolong with 1 year
- Prolong period 3
Prolong with 1 year
- Prolong period 4
Prolong with 1 year
This procurement does not have a contract renewal option.
This procurement is not funded with european union funds.
The tenders of this procurement must not be presented in the form of electronic catalogues or include an electronic catalogue.
The contract is set to last for 72 months.
Selection criteria
- Type
- Other economic or financial requirements
Økonomisk og finansiell stilling
- Description
- Documentation requirements
- Type
- Enrolment in a relevant professional register
Krav til leverandørens registrering
- Description
- Documentation requirements
- Type
- References on specified deliveries
Tekniske og faglige kvalifikasjoner
- Description
- Documentation requirements
- Type
- Environmental management measures
Miljøledelsestiltak
- Description
- Documentation requirements
eBevis may be used in this competition.
The following may be gathered via eBevis:
- Company certificate
- Extended tax certificate via eBevis
Award criteria
- Weight
- Percentage
- Type of award criteria
- Price
- Percentage
- 40%
- Title
- Documentation requirements
- Type of award criteria
- Quality
- Percentage
- 60%
- Title
- Documentation requirements
- Have climate and environmental requirements been included in the requirements specification?
- No
- Justification for utilising exception
Procurement attachments
8 Attachments uploaded
Name
Uploaded at
Actions
Trinn 1 - Kvalifiseringsfase (3)
Prosedyrebeskrivelse Kundeveiledere.pdf
06.11.2026
Dokument 01 Referanseskjema.docx
06.11.2026
Egenerklæring om russisk involvering i offentlige anskaffelser.docx
06.11.2026
Trinn 2 - Konkurransefase (5)
Rammeavtale Kundeveiledere-Informanter.pdf
06.11.2026
Bilag 1-2 Oppdragsbeskrivelse og kravspek.docx
06.11.2026
Bilag 3 Pristabell.docx
06.11.2026
Bilag 5 Konfidensialitetserklæring.doc
06.11.2026
Bilag 6 Handlingsregler for Ruters leverandør.pdf
06.11.2026
Untagged (0)
- No attachments uploaded
About procurer
- Official name
- Ruter AS
- Organisation number
- 991609407
- post@ruter.no
- Phone
- +47 40006700
- Country
- NOR
- NUTS code
- NO081 - Oslo
- Postal address
- Dronningens gate 40
- Postal code
- 0154
- City
- Oslo
- Website
- https://ruter.no
- Contact person
- Jon Askar Kristensen
- Court
- Oslo tingrett
- Contracting authority type
- Public undertaking, controlled by a regional authority
- Main activity
- Transportation by light rail, tram, trolleybus, or bus